Welcome to the Employee Spotlight! Every month we focus on a ProMax team member- what they do here to help your dealership succeed AND a little about them personally as well. This month the spotlight is on Compliance Manager Ryan Rigdon.
How long have you been with ProMax?
What is your title and department?
I am a Compliance Manager in Technology.
What is some of your professional background before ProMax?
I started my career in Automotive SaaS in 2009 when I joined VinSolutions as one of the first employees, and became their first Salesforce Administrator. Later I was given the opportunity to be a Product Manager and later Program Manager. Eventually I ran their Fulfillment efforts that encompassed Sales, Operations and working with Dev. It was a blast! In 2014 I joined Conversica (then it was called AVA) as a Director of Sales. That too was a heck of a ride – when I left we had some 26 salespeople selling to all verticals, not just Automotive. Then I was fortunate enough to join AutoAlert as a Sr. Director of Strategy and Execution – easily the most metal of titles. There, every day was different and never boring. During the pandemic I consulted (Salesforce) for CloudOne and later joined Astute RM to take a new CRM to market. I can promise you that is easier said than done.
Describe what you do at ProMax and how it impacts our clients.
My primary job is to ensure that ProMax remains compliant (and passes audits) as resellers of CRA data. There are numerous requitements but in a nutshell: document, document, and document. I administer Security Awareness and FCRA classes and phishing exercises. I also handle all dealer inquiries regarding FTC Safeguard rules, GLBA compliance, and third-party vendor data governance.
What is the most rewarding part of your job?
That I get to keep learning. Deep diving in the world of credit and corporate compliance was something that I’ve never had the opportunity of doing.
What do you enjoy doing outside of work?
I am a gearhead so mostly things revolving around cars. I spend a lot of time in my shop. Conversely I also enjoy the great outdoors and all the parks we have around our home.
What movies do you like?
I am the boring guy that prefers documentaries of all types; from the quantum computing to the Dirt, I love them all.
What sports/teams do you follow?
KU basketball and the Chiefs, but mostly automobile racing of all types.
If you could learn anything new, what would it be?
Great question. Wish I had an equally great answer, perhaps Neurology?
At what age did you become an adult, and how did you know it happened?
Twelve, but I’ve been regressing ever since.
What advice would you give your younger self if you could?
Those letters to one’s younger self are cute, but I’d probably end up in a fist fight with my younger self.
Tell us something about yourself that would surprise us.
My mother was an Olympic equestrian, and I grew up on a horse farm - I learned about a different kind of A.I. when I was kid.